Refund Policy

1. Eligibility for Refund

• Booking cancelled within the free-cancellation window (see Cancellation Policy)
• Service not rendered due to a failure on Sure Shift's part
• Duplicate or excess payment made in error

2. Refund Timeline

Eligible refunds are processed within 7–10 business days from the date of approval, subject to your bank or payment provider's own processing timelines.

3. Mode of Refund

Refunds are credited to the original payment method used at the time of booking. For cash payments, refunds are issued via bank transfer to an account nominated by the customer.

4. Non-Refundable Charges

Survey charges, packing material already consumed, and services already rendered (e.g. partial packing completed) are non-refundable once the work has commenced.

5. Disputed Transactions

If you believe a charge was made in error, please contact us within 30 days of the transaction with your booking reference for investigation.

Questions About This Policy?

Sure Shift Relocation Services

P Block, Plot No. 131, Gopal Nagar Extension, Najafgarh, New Delhi, Delhi 110043

Phone: 09073291732

Email: [email protected]