Damage Claim Policy

1. Reporting Window

Any damage or shortage must be reported within 48 hours of delivery, either by noting it on the delivery receipt at the time of unloading or by contacting our support team in writing.

2. How to File a Claim

• Share your booking reference / consignment number
• Provide clear photographs of the damaged item and its packaging
• Attach the signed delivery receipt or proof-of-delivery document
• Submit an inventory list highlighting the affected item(s)

3. Claim Assessment

Our claims team reviews the submitted evidence, along with the pre-move survey and packing records, and communicates an assessment outcome within 7–10 business days of receiving complete documentation.

4. Exclusions

• Items not packed by Sure Shift's own crew (self-packed cartons), unless damage is to the exterior of the carton
• Pre-existing damage noted and signed off at the time of pickup
• Natural wear and tear, or damage to fragile items not declared and specially packed
• Cash, jewellery, and valuables not disclosed at the time of booking
• Claims reported after the 48-hour window

5. Settlement

Approved claims are settled either via repair, replacement, or compensation up to the declared value / applicable insurance cover, within 15 business days of approval.

Questions About This Policy?

Sure Shift Relocation Services

P Block, Plot No. 131, Gopal Nagar Extension, Najafgarh, New Delhi, Delhi 110043

Phone: 09073291732

Email: [email protected]